To change the email address on your account, send an email to [email protected] from the new address you'd like to use. Please include a copy of your ID (passport, national identity card, or driver's licence), your full name, date of birth, current registered email address, and the last deposit method used.

Fast! We're always working to improve our payment options, and verified players can enjoy instant withdrawals with select methods. For everything else, we process withdrawals within 48 hours (two working days) in almost all cases.

You can find all our current options on the Payment Methods page. Alternatively, head to the Cashier when making a deposit to see the full list of methods available to you.

As a licensed casino, we're required to follow strict regulations to confirm that players are of legal age, wagering responsibly, and using legally obtained funds. Because of this, we may occasionally ask you to provide additional documentation, such as proof of identity, proof of address, or, once certain thresholds are reached, proof of funds. We aim to verify accounts quickly, and verified players benefit from faster withdrawals wherever possible.

Any payment method used must be registered in the same name as the one on your account.

Simply log in and go to 'My Profile'. Under 'Sensible Play Settings', select 'Set optional loss limits' to view or adjust them. Please note: increasing your limits takes 48 hours to take effect, while lowering them applies immediately.